privacy policy

Last updated: October 2025

1. Introduction

Welcome to Apex Detail Studio.
We respect your privacy and are committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (PDPL).

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website https://apexdetailstudio.com or use our detailing and automotive care services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

We collect this information through:

• Online forms and service requests on our website

• Direct communication via phone, email, or WhatsApp

• Cookies and analytics tools on our website

3. Legal Basis for Processing

We process personal data lawfully under the following bases:

• Consent: When you voluntarily provide information (e.g., newsletter subscription or marketing opt-in).

• Contractual necessity: To perform or prepare a service agreement with you.

• Legal obligation: To comply with UAE legal or regulatory requirements.

• Legitimate interest: To maintain quality control, prevent fraud, and improve services while safeguarding your rights.

4. How We Use Your Information

We use your personal data to:

• Process and manage bookings, appointments, and service requests.

• Communicate with you regarding your inquiries, payments, or services.

• Send confirmations, reminders, invoices, or updates.

• Improve website functionality and service quality.

• Conduct marketing and promotional campaigns (only with your consent).

• Maintain compliance with local laws, accounting, and record-keeping requirements.

We do not sell, rent, or trade your personal data to third parties.

5. Sharing and Disclosure

We may share your information only with:

• Authorized service providers and subcontractors who assist us in operations (e.g., hosting, email delivery, payment processing).

• Government or legal authorities if required by law, regulation, or court order.

• Business successors in the event of a merger, restructuring, or sale of assets.

All third parties are required to maintain confidentiality and process your data in compliance with this policy and applicable laws.

6. International Data Transfers

Where necessary, your data may be transferred outside the UAE for storage or processing (e.g., cloud hosting).
Such transfers will occur only when adequate safeguards and contractual protections are in place to maintain the same level of protection required under UAE PDPL.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, including for legal, accounting, or regulatory compliance.
Once no longer needed, your data will be securely deleted or anonymized.

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of cookies used:

• Essential cookies: Necessary for site operation (cannot be disabled).

• Analytics cookies: Help us understand website usage and improve performance.

• Marketing cookies: Used for targeted advertising or promotions, only if you consent.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Your Rights Under UAE PDPL

You have the following rights concerning your personal data:

• Access: Obtain a copy of your personal data.

• Correction: Request updates or corrections to inaccurate information.

• Deletion: Ask us to delete your personal data when it is no longer necessary.

• Restriction: Request limits on how we process your data.

• Objection: Object to certain processing, including direct marketing.

• Data portability: Request your data in a structured, machine-readable format.

• Withdraw consent: Revoke your consent for optional data processing at any time.

To exercise your rights, contact us using the details below. We will respond within the period specified by UAE data protection law.

10. Data Security

We apply appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, loss, or alteration.
These include firewalls, encryption, secure servers, and restricted staff access.
However, no digital transmission or storage system can be guaranteed to be completely secure.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us for prompt deletion.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review their respective privacy statements.

13. Changes to This Policy

We may update this Privacy Policy periodically.
The revised version will be posted on this page with an updated “Last Updated” date.
Significant changes will be communicated via website notice or email (if applicable).

14. Contact Us

For any questions, requests, or complaints related to this Privacy Policy or your personal data, please contact us:

Apex Detail Studio
Al Manara Road – 43 Sheikh Zayed Rd, Dubai, United Arab Emirates
📧 Email: [email protected]
📞 Phone: +971 58 549 2739